Western Union Lithuania has opened its first Customer Service Department, where residents of Lithuania and foreign guests will be able to make money transfers to more than 200 countries and territories. The unit is located Western Union at the European Regional Operations Center (EUROC) in Vilnius (J. Balčikonis str. 3) on the first floor.
Western Union Lithuania is becoming a global headquarters, where a 360-degree customer experience is created, using Western Union products and services. The opening of this branch, which will handle international money transfers, is a significant step in our development. Here, in just a few minutes, we will be able to bring people from different corners of the world closer together, actively pursuing innovation and improving our customers' experience", said Šarūnas Šuipis, head of Western Union Lietuva.
He added that Western Union Lithuania's contribution to the improvement of global customer experience standards is constantly growing and becoming an example for the global market. "We are rated as an exemplary and the largest center of the Western Union company in the world, so we were entrusted to be the first to open a Customer Service department and thus contribute to the company's global growth." We have our talented employees to thank for that. We believe that this stage of our development will become a sign to all world investors that the development of activities in Lithuania is valued and encouraged by the state. I am proud of these achievements not only for the organization, but also for Lithuania".
"Western Union" was one of the first companies that believed in the possibilities of Lithuania to create such a cluster of service centers as it is now, and located in Vilnius. Since then, one of the largest service centers in Lithuania carries the flag of the innovator and is the first in the whole group to implement new projects. The opening of this center shows the maturity not only of the company, but also of the entire industry in Lithuania," states the foreign investment development agency.Invest in LithuaniaGeneral Director Mantas Katinas.
During the opening of the unit, the first order was performed by the famous musician Viktoras Diawara. He sent a Western Union remittance to his dad, who lives in Mali: “My family and I communicate really often, despite the great distance. My dad's birthday is coming up, so I'm very happy that I can send him a monetary gift in just a few minutes," V. Diawara smiled.
During the opening of the branch, 9 Lithuanian non-governmental organizations shared the support of Western Union Foundation Lithuania, which amounted to 50 euros. Since 000 the operating support fund supports non-governmental organizations under the "Education for better" and "Economic empowerment" programs.
"We aim to provide more opportunities for Lithuanian residents to create their own economic well-being. We pay particular attention to the education of the younger generation, because it is the foundation of society. We aim to help young people reveal their talents, deepen their knowledge, and solve problems," said Sergej Sidorov, president of Western Union Foundation Lithuania in Lithuania.
This year, support was given to the organizations "Save the children", "Children's line", "SOS Children's Village", "Renkuosi mokuti", "Junior Achievement Lithuania", "Food bank", "Mamų Union", "Lithuanian Basketball League", "Law Clinic".
"International studies show that every third child in Lithuania suffers from bullying. Also, the statistics of calls and letters of the "Children's line" show that bullying is one of the most frequently mentioned difficulties of children. We are glad that for the fourth year, the campaign "BE PATYČIŲU" of "Vaikai lijina" has such loyal partners with whom we have created effective measures for the prevention of bullying", said Audrė Bujokienė, head of "Vaikai lijina".
"Western Union Foundation Lithuania" changes the approach to social responsibility not only in society, but starts with itself. Volunteering and responsible activities in the company are highly encouraged by the management. There is even one paid working day for this activity, during which employees can engage in voluntary activities of their choice. "The foundation would not exist without our employees, who are the engine of Western Union Foundation Lithuania", said S. Sidorov. in 2017 "Western Union Lietuva" employees volunteered 1700 hours.
Currently, Western Union Lietuva employs 1800 employees of 51 different nationalities who speak 35 different foreign languages. The center carries out compliance with legal acts (Compliance), accounting and finance, digital services, operations, information technology, HR, marketing and other functions.
