Merchants remind their customers whether a product that is accidentally damaged or broken in the store must be compensated.
"Lidl Lithuania's public relations representative Lina Skersytė has said that the retail network does not ask customers to compensate for the damage caused if a person accidentally breaks a product.
However, taking intentional action may result in payment being requested. L. Skersytė said at that time that there have been no cases in which damages would be requested.
"If the customer causes accidental damage to the retail chain, for example, breaks a certain product or drink, no compensation is required. Compensation for the damage could be demanded only if it was done intentionally, but such cases have not yet occurred," said the representative of the shopping network.
Each case is evaluated
Trade network "NorfaRepresentative Darius Ryliškis noticed that containers are rarely broken. It is true that if this happens, each case is evaluated individually and the same principle is followed - compensation for damage is required only when the act is committed intentionally.
"Tare breakages are rare. Regarding salary - everything depends on the situation. There are cameras that record the events. If a person accidentally crashes, there is really no need to cover the price of the product.
Breakages usually occur with those drinks that are in packages, that is, with beer bottles, because it happens that the package is damaged, from which the bottle falls out," D. Ryliškis said at the time.
According to him, sometimes the tare is broken due to the carelessness of the workers because they put it in the wrong place. But if a person intentionally picks up a bottle and throws it, it is already an intentional act that needs to be rewarded.
"If a drunk person crashes, again, we look at the situation. If a person - drunk, but adequate and able to stand on his feet - comes to shop, nothing prevents him from doing so. The most important thing for customers to remember is that if the action is done accidentally, there is no need to go through the fact that you will have to compensate for the damage," commented the representative of Norfa.
A similar position is taken by the "Iki" trade chain, whose employees take into account whether the customer damages the product maliciously or accidentally.
"If it's a non-malicious [customer], we don't ask. If it is malicious, then with the help of security, we call the police", - representatives of "Iki" wrote in response to the news portal tv3.lt.
