People visiting the store often wonder what would happen if I accidentally tripped and broke a bottle or damaged another item? Representatives of large Lithuanian retail chains almost unanimously say that as long as the action is unintentional, there is no need to compensate for the damage. What if you damage the product on purpose?
"Lidl Lithuania's public relations representative Lina Skersytė has said that the retail network does not ask customers to compensate for the damage caused if a person accidentally breaks a product. However, intentional actions may result in payment being requested. L. Skersytė said at that time that there have been no cases in which damages would be requested.
"If the buyer causes accidental damage to the retail chain, such as breaking a certain product or drink, compensation for the damage is not required. Compensation for damage could only be demanded if it was done intentionally, but such cases have not yet occurred," said L. Skersytė.
Trade network "NorfaRepresentative Darius Ryliškis noticed that containers are rarely broken. True, but if this happens, each case is evaluated individually and the same principle is followed - compensation for damage is required only when the act is committed intentionally.
"Tara breakages are rare. As for the salary, it all depends on the situation. There are cameras that record the events. If a person accidentally crashes, there is really no need to cover the price of the product.
Breakages usually occur with those drinks that are in packages, that is, with beer bottles, because it happens that the package is damaged, from which the bottle falls out.
Sometimes it is broken due to the carelessness of the workers, sometimes they park in the wrong place. But if a person intentionally picks up a bottle and throws it, it is already an intentional act that needs to be rewarded. If a drunk person crashes, again, we look at the situation. If a person is drunk, but adequate and able to stand on his feet, comes to shop, nothing prevents him from doing so.
The most important thing for customers to remember is that if the act is done accidentally, there is no need to go through the fact that you will have to compensate for the damage," D. Ryliškis said at the time.
A similar position is taken by the "Iki" trade chain, whose employees take into account whether the customer damages the product maliciously or accidentally.
"If it's a non-malicious [customer], we don't ask, if it's malicious, then with the help of security, we call the police," the representatives of "Iki" wrote in response to tv3.lt.
